Global Reach. Private Delivery.
We provide complimentary shipping to most countries globally. However, please be aware that we strictly adhere to international laws; we cannot ship to regions where the import of adult dolls is prohibited.
Remote Area Surcharge: While standard shipping is free, orders destined for remote locations (such as Alaska, Hawaii, Puerto Rico, or isolated islands) may incur an additional logistics fee. Our team will contact you if this applies to your order.
We strive to make the import process as seamless as possible.
For the majority of our customers (USA, EU, UK), we utilize a Delivered Duty Paid (DDP) service. This means we handle the customs clearance and pay the fees upfront. You simply wait for the delivery.
For specific countries where DDP is not available (including Canada, Australia, Norway, Sweden, South Africa), we cannot prepay the tax. However, we offer a Tariff Support Program:
To calculate when your order will arrive, please use the following formula:
Total Delivery Time = Processing Time + Shipping Time
This is the time needed to manufacture, inspect, and pack your doll before it leaves our facility.
This is the time it takes for the carrier to transport the package to your door.
| Destination | Carrier Service | Est. Transit Time |
|---|---|---|
| USA | UPS / Local Express | 15 – 20 Days |
| Australia | UPS / Local Express | 15 – 25 Days |
| Canada | UPS Standard / Local Express | 25 – 35 Days |
| Europe | UPS / Local Express | 25 – 35 Days |
| Rest of World | Global Post / EUB / Local Express | 20 – 30 Days |
For many international shipments, we utilize a specialized air-bridge service. This results in a two-stage tracking process:
We appreciate your patience during the "silent" phase of transit.
Your privacy is paramount. All dolls are shipped in a plain, unbranded brown carton. There are no images, logos, or descriptions of the contents on the exterior. The shipping label will list generic terms like "Plastic Model" or "Crafts."
Please follow these steps immediately upon delivery:
If the box arrives visibly crushed or wet, please take photos before opening it. If the product inside is damaged, these photos are required to file a claim with the shipping carrier.
In the rare event that the doll does not match your order, please record an unboxing video showing the shipping label, the box, and the doll. Contact us immediately so we can arrange a replacement.
If tracking shows "Delivered" but you have not received it, please contact the carrier (FedEx/UPS) immediately to file a claim, and then notify us. Most of our shipments require a signature to prevent this issue.
While Noble Dolls strives to serve customers worldwide, we strictly adhere to international shipping laws and local customs regulations regarding adult products.
Due to strict import restrictions, we are unable to ship to the following countries:
Notice: If you place an order with a shipping address in one of these locations, your order will be automatically cancelled and fully refunded.
Need help with a specific destination?
Contact Customer Support
