Frequently Asked Questions

Is NobleDolls.com a legitimate store? Will I really receive my doll?

Yes. NobleDolls.com is a long‑running specialty store working with established factories only. We do not sell counterfeits, inflatable toys from random platforms, or “mystery” brands. Every order receives a tracking number, and every doll is shipped with insurance.

If there is any issue during production or transit, our team will communicate with you and provide a solution instead of disappearing after payment.

What materials are your dolls made of? Are they body‑safe?

Our dolls are made from medical‑grade TPE or platinum‑cured silicone.

• TPE: very soft, elastic, and realistic to the touch; great value.
• Silicone: more durable, heat‑resistant, and better at holding fine details.

When cleaned and used as instructed, these materials are body‑safe and suitable for intimate contact.

What is the difference between in‑stock dolls and custom dolls?

In‑stock dolls are finished and ready to ship. What you see is exactly what you receive. Best for fast delivery.

Custom dolls are built after you order. You choose height, body shape, skin tone, and upgrades. Production starts after payment and usually takes a few days to a couple of weeks.

How long does shipping take and how discreet is the packaging?

• In‑stock: Ships in 1–3 business days; arrives in 3–7 days.
• Custom: Production takes 5–15 business days + shipping time.

All dolls are shipped in a plain, unbranded cardboard box. The courier will not know what is inside beyond a generic “model” or “sample” description.

What payment methods do you accept? Is the charge discreet?

We accept major credit and debit cards, and in some regions bank transfer. All payments are processed via secure, encrypted gateways.

On your statement, the charge appears under a neutral business name rather than explicit adult wording.

Can I customize my doll’s body, face, and options?

Yes. On most product pages you can customize:

• Height, body type, breast size, and skin tone.
• Eye color, wig style, and nail color.
• Skeleton type (standard vs flexible/upgraded).
• Add-ons like heating, sound, or AI functions.

What exactly is an AI or robot doll and what can it do?

An AI / robot doll adds electronics to the body. Depending on the model, you may get:

• Internal heating systems.
• Motor‑driven movement (head, mouth, hips).
• Sound or voice (conversation, responses).

Check the specific product description to see exactly which functions are included.

How do I clean my doll after use?

Clean your doll after every use:

• Use warm water with mild antibacterial soap.
• Gently wipe the body; do not scrub hard.
• Clean orifices carefully and rinse well.
• Pat dry and air‑dry completely.
• Apply cornstarch or renewal powder to keep skin smooth.

How should I store my doll?

Support the body and avoid pressure points. Store lying flat or hanging from a proper hook. Avoid leaving it sitting or standing for long periods to prevent creases. Keep in a cool, dry place away from direct sunlight.

What kind of lubricant should I use?

Always use a water‑based lubricant. It is safe for TPE/Silicone and easy to clean.

Never use oil‑based or silicone‑based lubricants, as they will damage the material permanently.

Will my new doll have a strong smell?

A very light factory smell is normal (like new shoes) and usually fades within a few days. Clean the doll gently and let it air out in a ventilated room. Do not spray perfume directly on the skin.

What if my doll arrives damaged?

If you notice damage or a defect, contact us within 24–48 hours of delivery with photos. We will review the case and offer replacement parts, compensation, or a new doll depending on the severity.

Can I return my doll or cancel my order?

Due to hygiene and custom manufacturing, we cannot accept returns of used dolls. Orders are usually non‑refundable once production starts. Contact us immediately if you need to cancel before production begins.

How heavy are the dolls?

Full‑size dolls weigh between 20 kg to 45 kg (44–100 lbs). Always lift with care, supporting the back and legs to protect the skeleton.

I’m a first‑time buyer – how do I choose?

Prioritize weight (can you lift it?) and budget. For a first doll, TPE is a great value choice. Don't feel pressured to buy every upgrade. If you are unsure, contact our support team for a personalized recommendation.